Shipping policy

Processing your order

Orders are picked and packed at our Hawick base within 1 to 3 business days. An order placed after 3pm on a Friday, or on a bank holiday, begins processing on the next working day.

Delivery estimate

Allow up to 15 business days for the parcel to reach you from dispatch. That figure is an estimate rather than a promise, because sorting hubs and local courier volumes both affect the day it lands.

What delivery costs

Rather than a flat charge, the shipping cost is estimated from the distance between our warehouse and the delivery address you enter. It is calculated at checkout and shown in the order summary before you pay.

Tracking

A tracking reference is emailed as soon as the label is generated. Scans can take 24 to 48 hours to appear after the first one, so a quiet page on day one is normal.

If the parcel is late

Wait until the 15-business-day estimate has passed before writing, unless the tracking has stopped moving altogether. For a parcel that looks lost, report it within 7 days of the expected delivery date.

If something arrives damaged

Report damage within 48 hours of delivery with photographs of the packaging and the item, and we will arrange a replacement or a refund.

Address

Please check the delivery address at checkout. If a parcel comes back to us because the address was incomplete or nobody collected it, we will contact you about redelivery and any further postage that involves.

Returns

Unworn dresses with their tags attached can be returned within 30 days of delivery. Report damage within 48 hours of delivery, and a suspected lost parcel within 7 days of the expected delivery date.

Who we are

MR DOMINIC PAUL NUNN
Bourtree Place, Hawick, TD9 9HL, United Kingdom
Email: support@gadgetoratech.shop
Phone: +44 118 910 3418