Refund policy

Change of mind within 30 days

Dresses bought here can be sent back within 30 days of the day they arrive. Write to support@gadgetoratech.shop first with the order number and the style name, and we will reply with the return address and a short checklist to work through.

What we can accept

The dress has to come back exactly as it left Hawick: not worn outdoors, not washed, no perfume or deodorant on the fabric, and every swing tag still attached. Please fold satin and lace rather than bundling them, and pack anything with a frill or a ruffle flat so the shaping is not crushed. Garments that have clearly been worn against the skin cannot be resold and will be posted back to you.

How the refund is processed

Returned parcels are opened and checked within 2 business days of reaching our address. Once the check passes, the refund is raised against the original payment method; most banks then post it within 5 to 10 working days.

Who pays for the return

You arrange and pay for the return postage unless the dress was faulty or we sent the wrong style, in which case email us before posting and we will cover it instead. Please keep the proof of postage until the money is back in your account.

Arrived damaged

Photograph the outer packaging and the dress itself and contact us within 48 hours of delivery. With those photographs we will replace the item or refund it without asking for the parcel back.

Parcel that does not arrive

If the tracking stops moving, tell us within 7 days of the expected delivery date and we will open a claim with the carrier on your behalf.

Dispatch and delivery

Orders are packed at our Hawick base within 1 to 3 business days, and delivery is estimated at up to 15 business days from dispatch. Postage is estimated at checkout from the distance to your address.

Who we are

MR DOMINIC PAUL NUNN
Bourtree Place, Hawick, TD9 9HL, United Kingdom
Email: support@gadgetoratech.shop
Phone: +44 118 910 3418